Privacy Policy

Last updated: June 2025

Welcome to Asvara Studio. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website asvarastudio.store or make a purchase from us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website.

1. Who We Are

Asvara Studio is an online retail store specialising in Cotton Bed Sheets, Fitted Bed Sheets, Luxury Bed Sheets, and Printed Bed Sheets. We are based in Portugal and serve customers across Europe.

2. Information We Collect

We collect different types of information depending on how you interact with our website. This includes:

a) Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment providers — we do not store your card details)
  • Order history and preferences
  • Any messages or communications you send to us

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referring website or search engine
  • Cookie data and session information

c) Information from Third Parties

We may receive information about you from third-party services such as payment processors, shipping couriers (DHL, DPD, GLS, PostNL), and analytics providers in order to fulfil your orders and improve our services.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfil your orders for bed sheets and related products
  • To send order confirmations, invoices, and shipping updates
  • To provide customer support and respond to your enquiries
  • To send promotional emails, newsletters, and special offers (only if you have opted in)
  • To improve our website, product listings, and overall shopping experience
  • To detect and prevent fraudulent transactions and unauthorised activity
  • To comply with our legal obligations under Portuguese and European Union law
  • To analyse website traffic and customer behaviour using analytics tools

4. Legal Basis for Processing (GDPR)

As a business based in Portugal and operating within the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing your data are:

  • Contract Performance: Processing is necessary to fulfil your order and deliver your products.
  • Legitimate Interests: We process data to improve our services, prevent fraud, and manage our business operations.
  • Consent: Where you have given us explicit consent, such as subscribing to our newsletter or accepting cookies.
  • Legal Obligation: We may process data to comply with applicable laws and regulations.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly, including your shopping cart and checkout process.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g. Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns.
  • Preference Cookies: Remember your language, currency, and other personalisation settings.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:

  • Courier & Shipping Partners: DHL, DPD, GLS, PostNL — to deliver your orders across Europe.
  • Payment Processors: Secure third-party payment gateways to process your transactions. We do not store your payment card details.
  • Website & Technology Providers: Hosting, e-commerce platform, and IT service providers who assist in operating our website.
  • Marketing Platforms: Email marketing tools used to send newsletters and promotional content (only with your consent).
  • Legal Authorities: When required by law, court order, or to protect the rights and safety of Asvara Studio and its customers.

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

7. International Data Transfers

Your personal data is primarily stored and processed within the European Union. In cases where data is transferred outside the EU, we ensure that appropriate safeguards are in place in accordance with GDPR requirements, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Specifically:

  • Order and transaction records are retained for a minimum of 5 years for accounting and legal compliance purposes.
  • Customer account data is retained for as long as your account remains active.
  • Marketing data is retained until you unsubscribe or withdraw your consent.
  • Website analytics data is typically retained for 26 months.

9. Your Rights Under GDPR

As a resident of the European Union or European Economic Area, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
  • Right to Restrict Processing: You can request that we limit how we use your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
  • Right to Object: You can object to the processing of your personal data for direct marketing or legitimate interest purposes.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at info@asvarastudio.store. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Portuguese data protection authority, CNPD (Comissão Nacional de Proteção de Dados), at www.cnpd.pt.

10. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include:

  • SSL (Secure Socket Layer) encryption on all pages of our website
  • Secure payment processing via trusted third-party payment gateways
  • Restricted access to personal data by authorised personnel only
  • Regular security reviews and updates to our systems

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

11. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us immediately and we will take steps to delete such data.

12. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party website you visit through links on our site.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website after any changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us: